Understanding the Data
Data Deepdives to make sure you fully understand what the metrics are telling you, and how they are calculated.
Booked Hours vs Booked Hours (ex CXC)
'CXC' is an abbreviation for 'Cancellations' What are booked hours? Booked hours is the duratio...
"Criminal Activity": Appointment changes that affect your metrics
'Criminal Activity' is the name given to certain appointment changes detected by The BOS. It is a...
Forward Bookings
Forward Bookings is an incredibly important metric for any allied health business. It measures ho...
Patient Pathways Report
The Patient Pathways report is available on subscriptions including 'Practitioner Reports' or 'Ad...
Categorisation in The BOS
Definitions Before we go into detail, here are the key terms to understand: Term Definit...
ML Trends (forecasts)
ML Trends uses machine learning to predict future data by using historical data about your busine...
How 'Practitioner Assignment' Works
Some patient-focused metrics in The BOS can be applied to multiple practitioners but should reall...
Client Metrics: Unique, New, Attrition, Hours
Many of the most important metrics in the Mega Report and Practitioner report relate to clients. ...
'Cross Sells' Metric
Before reading this, make sure you understand the New Client Definition Cross sells are identifi...
Mega Imported Data (MID)
Most of the data in The BOS comes from external systems such as Nookal, Xero, GoHighLevel and oth...
Cases, Budgets and Sub Budgets
Similar to Nookal, The BOS stores the following data and it relates as follows: Term Exam...
Understanding Expenses and Wages in TheBOS
Expenses Expenses are journal entries collected from the chart of accounts in your accounting...
'Profession' vs 'Practitioner Profession'
Many rows on the mega report can be broken down by both Profession and Practitioner Profession. ...
Booking Delay
Booking Delay measures the working days between the date the appointment was booked in and the ac...
Episode of Care
An Episode of Care represents the time a patient spends with your company from the time they beca...
Mega Report Global Filters
Mega Report now supports Global Filters. This allows you to block certain items from appearing on...
Wage Expenses
Wage Expenses is a row on Mega Report. It reports the total of Expense Towards Report as shown in...
Utilisation Rate
Utilisation Rate is an important business metric at multiple levels of the business (IE: individu...
Booking Availability
"Booking Availability" on the Mega Report answers a specific marketing question: how many more ap...
Visits per Client
Understanding the Visits / Client Metric What is Visits / Client? Visits / Client is one of theBO...