Understanding the Data
Data Deepdives to make sure you fully understand what the metrics are telling you, and how they are calculated.
Booked Hours vs Booked Hours (ex CXC)
'CXC' is an abbreviation for 'Cancellations' What are booked hours? Booked hours is the duratio...
"Criminal Activity": Appointment changes that affect your metrics
'Criminal Activity' is the name given to certain appointment changes detected by The BOS. It is a...
Forward Bookings
Forward Bookings is an incredibly important metric for any allied health business. It measures ho...
Patient Pathways Report
The Patient Pathways report is available on subscriptions including 'Practitioner Reports' or 'Ad...
Categorisation in The BOS
Definitions Before we go into detail, here are the key terms to understand: Term Definit...
ML Trends (forecasts)
ML Trends uses machine learning to predict future data by using historical data about your busine...
How 'Practitioner Assignment' Works
Some patient-focused metrics in The BOS can be applied to multiple practitioners but should reall...
Client Metrics: Unique, New, Attrition, Hours
Many of the most important metrics in the Mega Report and Practitioner report relate to clients. ...
'Cross Sells' Metric
Before reading this, make sure you understand the New Client Definition Cross sells are identifi...
Mega Imported Data (MID)
Most of the data in The BOS comes from external systems such as Nookal, Xero, GoHighLevel and oth...