Tenants are charged a prorata amount for the remainder of the current month when first subscribing to The BOS.
Tenants are charged the full monthly amount at the start of each month which covers the whole month.
Practitioner / Location charges
Tenants on subscriptions other than Lite are charged per practitioner and location.
Most plans have an included amount of practitioners and locations that aren't charged for.
A few days before end-of-month these amounts are checked and if the tenant has more active locations or practitioners than they are currently licensed for then a warning email is sent to the tenant admin advising them to disable practitioners or locations otherwise subscription amounts will be adjusted to suit the increased number of licenses required.
If a tenant reduces the number of practitioners or locations then please log a support ticket at least 2 working days before end-of-month and we will adjust your subscription down.
